Refund Policy
Last updated: September 21, 2026
Not happy with your first paid month or year? Email us within 30 days and we refund it in full — no questions asked.
We want you to be confident before you pay, which is why every tool can be tried free first — and why your first payment is covered by a 30-day money-back guarantee.
Monthly and annual plans — 30-day money-back guarantee
If you are not happy with your plan, email us within 30 days of your first payment and we will refund that payment in full. No questions asked, no forms. This applies to your first payment on Solo, Pro or Studio, whether billed monthly or annually. Once the refund is issued, your account returns to the Free plan.
The guarantee covers one refund per customer. Renewals are not refundable, but you can cancel at any time from your account page and keep access until the end of the period you paid for.
Per-listing passes
Refundable within 14 days of purchase if you have not yet downloaded an unwatermarked export for that listing.
Failed renders
If a render fails or is unusable because of a fault on our side, it is not counted against your allowance. If it happens repeatedly, tell us and we will refund the affected period.
How to request a refund
Email [email protected] from the address on your account. Refunds go back to the original payment method within 5–10 business days.